Information Technology Services (ITS)
Mission: The mission of ITS is to provide reliable and stable technology platforms in support of the Department's service delivery programs in as cost-effective and efficient a manner as possible.
Structure: Information Technology Services (ITS) is a department-wide service organization that provides computing and communication resources in support of the mission of the Department of Health and Social Services.
ITS maintains complex information systems to support the department's administrative and programmatic activities and offers a variety of technology support services to assist department staff and stakeholders in using resources and services that ITS is responsible for providing.
ITS provides a broad computing, communication and network infrastructure, supports enterprise-level software, and offers a range of technology support services for department offices throughout Alaska.
Information Technology Services Manager: Ted Israelson
ITS Units
Business Applications: This group is responsible for maintaining the current HSS applications portfolio. Business Applications works closely with all HSS divisions and program offices to ensure that system changes meet customer business needs. BA receives requests from customers that may result in changes and additions to existing systems or initiation of a new development or acquisition. Support is also provided for end-user application development and related requirements.
Business Applications Manager: Larry Walsh
Customer Services: The Customer Service group is the primary interface to HSS employees, partners, and other customers. The group includes the Help Desk and the Desktop Support Technicians who receive and resolve customer issues. It also serves an information triage function: customer inquiries not resolved by the Help Desk are routed to appropriate resources and then tracked to ensure complete resolution.
Customer Services Manager: Kathleen White
Network Services: Network Services is responsible for managing the hardware and software that make up the major computing devices and network infrastructure for the Department, including IT inventory and tracking. The NS group is also responsible for ensuring that HSS employees and partners have the connectivity between computing devices needed to complete daily work.
Network Servcies Manager: Tim Banaszak
Strategic Planning: The ITS Strategic Planning Office plans and prioritizes information technology support in support of the mission of the Department of Health and Social Services. The Strategic Planning Office consists of three major components -- project management, communication, and security.
Strategic planning serves a variety of purposes. It clearly defines and communicates the purpose and establishes realistic goals and objectives to DHSS staff and stakeholders. It ensures the most effective use is made of department resources by focusing resources on the key priorities.
Strategic planning also provides a base from which progress can be measured and establish a mechanism for informed change when needed.
Strategic Planning Manager: Chris Letterman
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